We are committed to maintaining the confidentiality of the personal information we collect about you in accordance with the strictest guidelines for the protection of personal information, because we recognize how important it is to you that your privacy is protected. Please be assured that we never sell the personal information we have on file.

 

You are subject to these confidentiality requirements. They constitute an addition to our privacy policy and explain how Multi-Services ICR Inc. collects, uses and discloses your personal information. These privacy terms also include your right to access this information and, if necessary, have it updated.

 

You consent to the processing of your personal information as specified in these Privacy Terms when you submit it to us through our website or other services requiring the transmission of personal information. We may occasionally ask you to provide your explicit consent to indicate your agreement.

 

What do we mean by “personal information”?

Personal information can, on its own or with other information, directly or indirectly identify you.

 

How do we collect information?

We collect your personal information when you:

• visit our website

• enter information on our website

• agree to receive our newsletters, promotional emails, text messages or other communications regarding our products, services, promotions or events that may be of interest to you

• purchase or return products to our service address or online

• contact Multi-Services ICR Inc. or communicate with us by any other means; to make a comment, question or complaint

• post content to our social media accounts

 

What personal information do we collect and why?

We only collect the personal information we need to provide you with our products and services.

 

Such information may be collected in particular during the use of our website, visits to our premises and commercial transactions.

 

Information about your identity

Which

• Name

• First name

• Company name

• Address

• email address

• Phone number

 

For what?

• Provide the products and services and information you request

• Administer your account

• Properly process your orders for products and services

• Provide you with IT support

• Respond to your questions and comments

 

Usage Information

Which?

• Connection address (IP)

• Information about your device

• Date, time and duration of your visits to our websites

• Pages and content viewed

• Browsing Preferences

• Information as a customer using our services

• Information about your preferences

 

For what?

• Operate, maintain, improve and provide all features of our website

• Understand and analyze your usage trends and preferences and, in some cases, provide you with personalized offers

• Design, improve or market products and services and new features and functionalities

• Recognize you on our website and identify your preferences

• For purposes of studies, analysis and marketing activities

 

We sometimes need to use your personal information to:

• Comply with our legal obligations

• Preventing cyberthreats and fraud

• Respond to requests, warrants and orders from courts and other agencies

• Protect your rights and interests as well as ours

• Collaborate in legal proceedings or investigations

 

If we wish to use your personal information for a reason inconsistent with those described in these privacy terms, we will obtain your consent before doing so.

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How do we store, use, share and disclose personal information about visitors to our site?

 

We have implemented physical, administrative and technical safeguards to protect the confidentiality and security of the personal information we hold, including to prevent unauthorized access.

 

Our website is hosted on the Wix.com platform. Your data may be stored through Wix.com's data storage, databases, and general applications. They store your data on secure servers behind a firewall.

 

Limitation of access

Only authorized and qualified personnel who need to consult your personal information in the exercise of their functions have access to it.

 

Furthermore, employees are required to respect not only the law but also the requirements of Multi-Services ICR Inc. regarding the protection of personal information. They must only process this information for the purposes mentioned above.

 

Warning

No security measures are perfect or guaranteed, although we take precautions to prevent unauthorized access to your personal information. Please contact us immediately at the number provided in the “How to contact us” section. » below if you have reason to believe that your communication with us is no longer secure (for example, if you believe that the security of the data you have provided to us has been compromised).

 

How do we communicate with visitors to our site?

We may contact you to inform you about your account, to resolve problems with your account, to resolve a dispute, to collect fees or amounts owed, to solicit your opinion through surveys or questionnaires, to send updates on Multi-Services ICR Inc., or as necessary to contact you to enforce our user agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may contact you by email, telephone, text messages and postal mail.

 

How long do we keep your personal information?

We will only retain your personal information for as long as necessary to satisfy the purposes described in these personal information confidentiality conditions, to comply with our legal obligations, to resolve disputes and to enter into agreements with our agents or partners, all as follows. the rules of our document retention schedule. Subsequently, personal information will be destroyed in a secure and confidential manner.

 

How can visitors to our site withdraw their consent?

You can also withdraw your consent to the use and disclosure of the personal information we hold about you. However, in this case we may no longer be able to offer you certain products or services.

 

To exercise your rights of access and rectification provided for in the Act respecting the protection of personal information in the private sector, you can also send an official written request to accounting@multiservicesicr.com.

 

We may ask you to provide us with identification to identify you before you can exercise your rights.

 

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so we encourage you to review it frequently. Changes and clarifications will take effect immediately upon posting on the Website. If we make material changes to this policy, we will notify you here when it is updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or use it. let's disclose.

 

How do we use cookies and other tracking tools?

Our website uses cookies for important reasons, including:

• Provide an optimal experience to our visitors and customers.

• Monitor and analyze the performance, operation and effectiveness of the Wix platform.

• Guarantee the security of our platform and the safety of its use.

 

To find out everything about cookies

https://allaboutcookies.org/en

 

For your information

The following links explain how to access cookie settings via different browsers:

Cookie settings in Firefox

Cookie settings in Internet Explorer

Cookie settings in Google Chrome

Cookie settings in Safari (OS X)

Cookie settings in Safari (iOS)

Cookie settings on Android

 

To opt out of being tracked by Google Analytics across all websites, see this link:https://tools.google.com/dlpage/gaoptout?hl=fr.

 

How to contact us?

If you have any questions or comments regarding these conditions of confidentiality of personal information, if you wish to access, consult or rectify your personal information held by Multi-Services ICR Inc., do not hesitate to contact us:

 

Responsible for access and protection of personal information

André Mailloux

3, rue Préfontaine, St-Mathieu-de-Beloeil, QC, J3G 2C9

By email: accounting@multiservicesicr.com

By phone: 514 839-9703

 

The French version of these conditions of confidentiality of personal information is the official version and takes precedence over the version translated into English.

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What are our obligations?

Multi-Services ICR Inc. is a private company subject to the Act respecting the protection of personal information in the private sector.